Your Rights
These standard commercial terms do not exclude remedies or rights that cannot be excluded under applicable law. Where mandatory consumer rights apply, they take precedence over the standard conditions below.
Damaged or Defective Products
For the standard replacement process, report damage or a defect within 24 hours of delivery and provide both photos and an unboxing video. Contact our team with your order details so the issue can be reviewed.
Replacement & Shipping
Approved claims under our standard process receive a replacement. The standard arrangement is that the customer pays return pickup and replacement delivery charges, except where a different remedy or cost allocation is required by applicable law. The team will confirm the next steps before any return.
Personalised Artwork & Change of Mind
When a card is printed as approved by the customer, customer-approved spelling/details errors or a change of mind are not eligible for a standard return or replacement. This does not exclude claims where the supplied product differs from the approved artwork or where mandatory rights apply.
Cancellation
Our standard policy does not permit order cancellation or cancellation refunds after confirmation, including before printing begins, subject to applicable mandatory rights.
Contact & Support
Helloo.One is a brand of DMAI Private Limited. Contact say@helloo.one or WhatsApp +91 90543 44854. Address: B-225, Prime Shopper, Vesu, Rundh, Surat, Gujarat 394518.